As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as the stock is confirmed, we process the payment and ship your order within 2-7 business days.
If your item is on backorder or unavailable we will reach out to you via e-mail and you will decide whether to wait for the item to become available or cancel your order.
If you choose to wait for the item, we have to charge your card when the decision is made because we can only keep credit card authorizations in our system for up to 7 days. If the card is not charged within 7 days the order gets automatically canceled.
You can check the status of your order here: Order Status
FAST, FREE SHIPPING ON ALL ORDERS TO THE CONTINENTAL US
Many items ship Same Day (if ordered by 11am EST, Monday-Friday). Transit times will vary, but delivery should be expected within 2-5 business days.
All other items should ship within 2-7 business days of your order date. Transit times vary depending on location, but you should expect delivery within 4-12 business days of your order.
We will notify you of any changes in the anticipated ship date.
We have no influence over carrier's operations and we cannot make a package within their system move any quicker.
We do not issue refunds if your package is not delivered at the time you want it. Please order early to avoid disappointment.
OUR SHIPPING CARRIERS
We will ship your order using the fastest and most reliable method.
Our smaller, lighter orders (under 100 lbs) will ship via FedEx or UPS Ground. They will be delivered to your door without a signature requirement.
Our larger, heavier items will be shipped freight via a freight carrier like R+L Carriers, Estes, SAIA, FedEx or UPS Freight. These shipments are delivered curbside, a delivery appointment and an adult signature are required to receive the shipment.
We will send you tracking information within 1 business day of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within 8 business days of your order feel free to follow up with us at firstname.lastname@example.org and make sure to include your order number.
We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
You can track your shipment here: Shipment Tracking
RECEIVING YOUR SHIPMENT
SMALLER ITEMS SHIPPED FEDEX OR UPS GROUND:
FedEx and UPS Ground do not require a signature and will leave the package in a suitable place near your door.
Please inspect the package immediately and report any damages to email@example.com
HEAVY, BULKY ITEMS SHIPPED FREIGHT:
As defined by the trucking industry, Home Delivery means "curbside delivery" in a residential area. You may need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually.
An adult has to be present at the time of the delivery to inspect the package for damages and sign the delivery receipt.
When your shipment arrives at a nearby terminal, you will be contacted by the freight carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 3-4 hours) between 8:00 am and 5:00 pm, Monday through Friday.
Very Important: Check for Damages before Signing Anything, mark "Damage" on the delivery receipt before signing.
Please carefully inspect the box BEFORE signing the delivery receipt. If you notice ANYTHING wrong with it, even the smallest scratch or anything else suspicious, mark "DAMAGE" on the receipt and then sign. Make sure to open the box and inspect the contents for damages immediately after delivery.
In the unlikely event that an item you ordered arrives damaged, you may return the item for a replacement or a full refund, as long as you report the issue within 5 days and make a note on the freight delivery receipt that the item is damaged.
You will not be responsible for the shipping costs to return or replace the item.
To report damage take pictures of the damaged item and the box with shipping label clearly visible and email them to us: firstname.lastname@example.org within 5 days after delivery.
Important Note About Deliveries by Freight: We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you may inform the carrier and refuse delivery. In that case, please report the issue and you can choose to receive a replacement or a refund.
Important Note About Freight Forwarders: If you decide to use your own freight forwarder to ship an item or if you export an item outside the United States yourself or through another carrier, then Grand Home Decor will not be responsible for providing any replacement or refund for any damaged or defective items. You should not list Grand Home Decor on any export documentation.
Grand Home Decor cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation about the damage on the freight delivery receipt or if the damage was reported later than 5 days after delivery